Refund & Returns Policy

We want you to be happy with what you get from saintvanitty.com. If something isn't right, here's how returns and refunds work with us.

Return Window

You have 14 days from the day your order is delivered to request a return. After that window closes, we're not able to accept the item back.

What Can Be Returned

To qualify for a return, the item needs to be:

• Unworn and unwashed
• In its original packaging with tags still on
• Free of stains, odors, or damage caused after delivery

If an item comes back to us used, altered, or without its tags, we won't be able to process the return.

What Can't Be Returned

• Items marked as final sale
• Gift cards
• Underwear or other items flagged as non-returnable for hygiene reasons

How To Start a Return

Email us at [email protected] with your order number and the reason for the return. We'll reply with instructions on where to send the item and what to include.

Refunds

Once we receive your returned item and check that it meets the conditions above, we'll process your refund to the original payment method. This usually takes 5-10 business days to show up, depending on your bank or card provider.

Shipping fees from your original order are not refunded, unless the return is because of our mistake, like sending the wrong item.

Exchanges

Want a different size or color instead of a refund? Let us know when you email us and we'll check if the item you want is available. If it is, we'll send it out once we receive your original item back.

Damaged or Wrong Items

If your order arrives damaged or you received the wrong item, email us with a photo and your order number as soon as you can. We'll sort out a replacement or refund at no extra cost to you.

Return Shipping Cost

Unless the return is due to our error, you're responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service since we can't issue refunds for items lost in transit back to us.

Late or Missing Refunds

If it's been more than 10 business days and you still don't see your refund, check with your bank first, sometimes it takes them a bit longer to post it. If it's still missing after that, email us and we'll look into it.