Shipping Policy
When you order from Saint Vanity, we pack it and send it out as fast as we can. Here is everything you need to know about shipping times and what happens after you check out.
Processing Time
Before your order ships, it needs a little time to get ready. This usually takes 1-3 business days. We check every item for quality before it leaves our warehouse.
If you order on a weekend or holiday, processing starts the next business day.
Shipping Times
Once your order ships, here is how long it takes to reach you.
| Destination | Delivery Time |
|---|---|
| United States | 7-15 business days |
| International | 15-22 business days |
These days start counting from when your order ships, not from the day you place it. Processing time comes first, then shipping starts.
Order Tracking
Once your order ships, we send you a tracking number by email. Use it to see where your package is. If tracking does not update for a few days, don't worry, this happens sometimes while the package is on the way. If there is no movement for over a week, contact us.
Delays
Sometimes weather, customs, holidays, or the shipping carrier can cause delays. This happens more with international orders because of customs checks. We do our best on our side, but once the package leaves our warehouse, the carrier and customs office control the timing.
International Orders
If you are ordering from outside the US, you may need to pay customs fees or import taxes. These fees are set by your country and are not part of our price. You pay them to the carrier or customs office, not to us. Check your country's import rules before you order so there are no surprises.
Wrong Address
Please check your shipping address carefully before you check out. If your package comes back to us because the address was wrong, we can send it out again once you give us the right address. You may have to pay for the extra shipping.
Lost or Missing Packages
If tracking says "delivered" but you don't have your package, check with neighbors or your building office first, this solves most cases. If it's still missing, contact us and we will look into it with the carrier.